Every review, the right owner, inside 24 hours.

One workflow from customer review to public reply: AI-assisted drafting, a single regional approval for low ratings, action plans where they matter, and an SLA clock the whole chain can see.

1–3★

Regional approval

4–5★

GM responds direct

24h

SLA at every step

Shangri-La

Review Command Center

Internal Platform

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Platform v3.8.1